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Customer Engagement

We help B2C/D2C/B2B companies forge long-lasting client relationships with their customers through effective acquisition and retention strategies. We facilitate personalized interactions at every stage of the customer journey, fostering loyalty and driving growth.

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Increasing Customer Retention and Lifetime Value

  • CRM Marketing

    Our experts define a data-driven & omnichannel plan to attract leads and convert them into loyal customers.

    – MarTech stack consulting: platform selection and implementation (CRM, CDP, ESP, Chatbot…)
    – Database audit & health monitoring
    – Customer Segmentation
    – Email & SMS Marketing
    – Marketing Automation (Email, SMS, push notification…)
    – Lead Generation & Lead Nurturing
    – Email templates design & integration

  • Loyalty & Referral Program

    We’re convinced that the combination of retention and loyalty is the key for long-term success. That is why we help businesses build next-level loyalty programs to increase customer lifetime value and forge brand attachment.

    – Loyalty Program Design & Implementation
    – Referral Program Design & Implementation

  • Data & Analytics

    Our experts can help you track, measure and interpret your data to make the right decision, personalize customer experience and achievea strong ROI.

    – Tracking plan
    – Traffic & ecommerce Dashboard
    – A/B testing plan

Why team up with O2

At O2 Commerce, we place ourselves in your customer’s shoes to understand their needs and expectations.

Our expert team provides data-driven strategies and helps you to successfully implement them. We are a nimble and progressive team of experts who work with more than 10 marketing automation platforms. We not only are Bloomreach, Klaviyo and Hubspot certified, but are driven to continuously expand our knowledge and proficiency of a variety of platform and client solutions, ensuring we are recommending the right solution for you.

How about we discuss ecommerce strategies for your brand?

Let's talk
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