Key Challenges
- Create a smooth and intuitive digital ecosystem for dealers and customers.
- Ensure accurate and automated VIN management for each vehicle, allowing complete traceability throughout its lifecycle.
- Develop a scalable, high-performing solution to support rapid growth.
- Establish a best in class experience to position Widescape as a market leader in powersports.
Automated and Customized Customer Experience
A key focus of our collaboration was redefining the experience for both B2B dealers and end customers. We transformed this into a seamless, automated and user-friendly journey by integrating features like:
– Vehicle reservations for dealers
– Real-time order tracking
– Services such as demonstration bookings, simplified returns and warranty management
– Loyalty programs
– Online processing of legal forms
This approach not only enhances customer satisfaction but also boosts Widescape’s operational efficiency.
Innovative VIN Management and Optimized Traceability
Managing VINs and vehicle traceability were critical challenges. Each vehicle required precise tracking to ensure legal compliance and optimal warranty management.
O2 Commerce developed a solution that goes far beyond standard tools. We created an automated system that centralizes all vehicle data, integrating official documents such as compliance certificates and service history directly into the customer account. This setup ensures complete traceability for Widescape and significantly simplifies administrative tasks for its dealers, allowing them to focus on what matters most.
Preparing for the Future with a Scalable and High-Performing Solution
To support Widescape’s ambitions of expanding into the American market, we created a scalable ecosystem based on Adobe Commerce, offering customization and flexibility to meet regional requirements and seamless integration with tools like Braintree for payment processing.
This setup enables Widescape to manage increasing demand and maintain its position as an industry innovator while achieving international growth goals.
Felix Gauthier
President Widescape
O2 Commerce perfectly understood our specific challenges as a new brand revolutionizing the market. Their innovative and tailored approach helped us implement an ecosystem that not only simplifies our vehicle management but also gives us an industry-leading platform.
Building a Scalable Dealer Ecosystem
By partnering with Widescape, we created a robust and scalable ecosystem that simplifies dealer operations and enhances customer experience. This foundation not only supports their rapid growth but also positions Widescape as a true innovator in the motorized sports industry.
